Frequently asked questions
What is an eSIM?
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An eSIM is a digital SIM that installs on your phone without a physical card. You get a QR code, scan it, and your data plan is ready — no swapping SIMs.
Is my phone compatible?
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Most phones from 2019 onwards support eSIM (iPhone XS and later, recent Samsung Galaxy, Google Pixel, and more). Your device must be carrier-unlocked.
How do I install my eSIM?
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After purchase you'll see a QR code and, on iPhone (iOS 17.4+), a one-tap install button. You can also enter the SM-DP+ address and activation code manually in your phone's settings.
When should I install it?
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You can install it before you travel. Most plans start counting validity from first network connection in the destination, but check the plan details.
Can I get a refund?
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If an eSIM fails to provision, you're refunded automatically. Unused eSIMs can be cancelled — contact support and we'll help.
Which payment methods do you accept?
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All major cards, plus Apple Pay and Google Pay, via our secure Stripe checkout.
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